Privacy Policy

How we handle your data

Last updated: August 6, 2025

We respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and protect your information when you use our website, place an order, or contact us.

1. Who We Are

Penkey Délicaf & Gifts
5a New Street, Lymington, Hampshire, SO41 9BH
Tel: 01590 619472
Email: admin@penkey.co.uk

We are the "data controller" for the purposes of the UK General Data Protection Regulation (GDPR).

2. What Data We Collect

We may collect the following information:

  • Personal details – name, contact number, email address, order details.
  • Payment details – processed securely through our payment provider (we do not store full card details).
  • Website usage information – e.g., cookies and analytics data (if enabled).

3. How We Use Your Data

We process your data to:

  • Fulfil your orders and contact you about them.
  • Respond to enquiries.
  • Improve our website and services.
  • Comply with legal and accounting obligations.

We will not sell, rent, or share your data with third parties for marketing purposes.

4. Legal Basis for Processing

We process your data on the basis of:

  • Contract – to fulfil your order.
  • Legal obligation – to keep financial records.
  • Legitimate interests – to improve our services and respond to customer queries.

5. Data Sharing

We may share your data with:

  • Our payment processor (Square) for secure payment handling.
  • IT and website service providers who help us operate our business.
  • Law enforcement or regulatory bodies when required by law.

6. Data Retention

We keep order records for at least 6 years for tax and accounting purposes.

Contact details used for enquiries will be deleted once the enquiry is resolved, unless needed for follow-up or legal reasons.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data where it's no longer needed.
  • Object to certain processing activities.
  • Withdraw consent where applicable.

To exercise these rights, contact us at admin@penkey.co.uk.

8. Cookies

Our website may use cookies to improve your browsing experience. You can disable cookies in your browser settings, but some website functions may not work properly.

For more information, please see our Cookie Policy.

9. Security

We take appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated "last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or how we use your data, contact us at:

Penkey Délicaf & Gifts
Email: admin@penkey.co.uk
Tel: 01590 619472