Our website and ordering terms
Last updated: August 6, 2025
These Terms and Conditions ("Terms") govern your use of our website and the ordering of food, drinks, gifts, and related products from Penkey Délicaf & Gifts ("we", "us", "our"). By accessing our website or placing an order, you agree to these Terms.
Penkey Délicaf & Gifts
5a New Street, Lymington, Hampshire, SO41 9BH
Tel: 01590 619472
Email: admin@penkey.co.uk
Our website is for personal, non-commercial use.
You agree not to use it unlawfully or disrupt its operation.
We may change or update content at any time without notice.
All orders are collection only from our shop.
Please choose a pickup time slot when ordering. If no time slot is selected, we will try to contact you to confirm.
Orders are subject to availability. If an item is unavailable, we may:
Please collect promptly at the agreed time to ensure your order is fresh.
Prices are in GBP (£) and include VAT where applicable.
Prices may change at any time, but confirmed orders will be charged at the price shown at the time of order.
Payment is required in full at the time of ordering.
Full allergen details are available on request.
Our kitchen handles allergens including gluten, nuts, dairy, and soy. We cannot guarantee any item is completely allergen-free.
Please tell us about any allergies or dietary needs before ordering.
Orders can be cancelled before preparation begins. Once preparation has started, cancellations may not be possible.
Refunds will be offered if:
As our products are freshly prepared food and drink, they cannot be returned once collected unless there is an issue meeting the above conditions.
We are not responsible for delays caused by factors outside our control.
Our total liability is limited to the amount paid for your order.
We respect your privacy. Please see our Privacy Policy for details on how we handle your data.
We may update these Terms at any time. Changes will be posted on our website and take effect immediately.